Refund Policy

At Profilix (operated by VeriqLabs Inc.), our mission is to empower developers worldwide with studio-grade portfolio architectures, precision ATS-friendly resumes, generative social cards, and mobile QR wallpapers. We hold ourselves to the highest engineering and design standards.

We want you to feel completely confident when upgrading to Profilix Pro or securing a Lifetime Access Pass. Therefore, we maintain a transparent, fair, and developer-first 14-Day Money-Back Guarantee on all new subscriptions and pass purchases.

If you are not satisfied with your experience, encounter technical barriers, or decide Profilix isn't the right fit for your workflow within the initial 14-day window, our support team will process a full refund—no hostile retention flows or complicated hoops.

Our refund policy applies to all qualifying transactions:

• Monthly & Annual Pro Subscriptions: You are eligible for a 100% refund of your initial subscription fee within fourteen (14) calendar days of the initial transaction date.
• Lifetime Access Passes: You are eligible for a 100% refund of your one-time Lifetime Pass purchase within fourteen (14) calendar days of purchase, provided the account has not engaged in automated platform scraping or bulk export abuse.
• Grace Period for Accidental Renewals: For recurring annual plans that automatically renew, we offer a generous 48-hour grace period post-renewal. If you forgot to cancel before an annual renewal charge went through and have not utilized paid features since the renewal date, contact us within 48 hours for a full refund.

We honor refunds promptly in situations including, but not limited to:

• General Dissatisfaction: If the 24 portfolio archetypes, resume compilation engine, or custom subdomains do not meet your expectations within the first 14 days.
• Technical Bugs or Incompatibilities: If you experience persistent rendering errors, subdomain DNS routing problems, or PDF compilation glitches that our engineering team cannot resolve within a reasonable timeframe.
• Duplicate Billing: If your card was charged multiple times due to a gateway synchronization glitch or accidental duplicate submission.
• Unauthorized Charges: If an unauthorized person used your payment credentials without your knowledge or consent (subject to standard identity verification).

To prevent fraudulent exploitation and ensure fairness to all engineers, refunds will not be granted in the following scenarios:

• Requests Past 14 Days: Refund requests submitted after the 14-day eligibility window has elapsed (except for the 48-hour annual renewal grace period described in Section 02).
• Terms of Service Violations: Accounts suspended or terminated due to hosting malicious content, phishing, malware, automated abuse, or violating our Acceptable Use Policy.
• Preemptive Chargebacks & Disputes: If you initiate a formal payment dispute or chargeback with your bank or credit card issuer without first contacting our support desk, your account will be immediately suspended and the dispute will be handled according to financial gateway mediation rules.
• Monthly Plan Mid-Cycle Remainder: Cancelling an ongoing monthly subscription in the middle of a billing period does not trigger a partial pro-rated refund for the days remaining in that month. Your Pro access simply remains active until the end of that paid cycle.

We keep the refund request process completely frictionless:

Once your refund request is submitted to our desk:

• Review & Approval: Our billing operations team evaluates and approves eligible refund requests within 24 to 48 business hours. You will receive an automated confirmation email with your credit note.
• Gateway Processing: Upon approval, the transaction is immediately reversed via our payment processor (Razorpay / Polar.sh).
• Banking Return: Depending on your banking institution or credit card issuer, the refunded amount typically appears on your bank statement within 3 to 7 business days. International bank transfers may occasionally require up to 10 business days.
• Original Payment Method Only: In compliance with global anti-money laundering (AML) regulations, refunds can only be remitted to the exact credit card, PayPal, or payment account originally used to make the purchase.

It is important to understand the distinction between cancelling future renewals and requesting an immediate refund:

• Cancelling a Subscription: You can cancel recurring billing at any moment in your Account Settings. When you cancel, you will not be billed again on your next renewal date. You retain full access to all Pro templates, custom subdomains, and features until the expiration of your current prepaid billing cycle.
• Requesting a Refund: When a refund is granted under our 14-day guarantee, your transaction is reversed and your account immediately reverts to the Free Tier. Any claimed vanity subdomain associated with Pro is disconnected.

Refunds are issued in the exact currency originally billed (typically USD). If your financial institution operates in a different local currency, your bank may apply its own daily conversion rate and international exchange fees. VeriqLabs is not responsible for minor variations in returned amounts caused by foreign exchange rate fluctuations between the date of purchase and the date of refund.

We absorb standard payment gateway processing fees during refunds; you will receive the full amount billed by Profilix without deduction of merchant transaction surcharges.

We are committed to transparent, fair billing. If you have any questions, encounter billing errors, or need guidance on subscription plans, please reach out to our team: